This Privacy Policy explains how Tongshan Shuaichao Trading Co., Ltd. collects, uses, stores, transfers and protects personal information that we receive when you visit our website, send us an enquiry, place an order, work with us as a supplier, or otherwise interact with our trade desk. The policy is written and maintained by the developer operation known as ShuaiChao Trade, which builds and runs this website together with the trading business of Tongshan Shuaichao Trading Co., Ltd. The company is registered at No. 226 Group 2, Dakeng Village, Dafan Town, Tongshan County, Xianning, Hubei 437000, China (CN). We ask that you read this policy in full before you send us any personal information, because it describes the choices that are open to you and the standards that we hold ourselves to.
Our business is general trading and export coordination. To source goods, arrange inspections, prepare export documents and book freight, we must handle a modest amount of personal information about the people who buy from us, sell to us, carry our cargo and advise our clients. We treat that information as a business responsibility, not as a commodity. This policy sets out what we collect, why we collect it, how long we keep it, who may see it, and how you can reach us with a question or a request.
1. Scope Of This Policy
This policy applies to the website published at shuaichaotrade.mom and to every channel through which our trade desk receives personal information. Those channels include email sent to our sales address, telephone calls to our listed number, messages sent through our contact form, documents exchanged while an order is prepared, and records created while goods are sourced, inspected, consolidated and shipped. The policy covers the personal information of buyers, buying agents, supplier contacts, freight forwarders, customs brokers, inspectors, warehouse staff of partner firms, and visitors to this website.
This policy does not apply to the internal employment records that the company holds about its own direct employees, which are governed by separate workplace notices. It also does not apply to information that has been aggregated or anonymised so that it can no longer be linked to an identifiable person, because such information is no longer personal information in the sense used here.
Where our website contains a link to another company website, that other site has its own privacy notice and we are not responsible for its content or its practices. We encourage you to read the privacy notice of any site you visit after leaving ours.
2. Who Controls Your Information
Tongshan Shuaichao Trading Co., Ltd. is the entity that decides why and how personal information is processed in connection with the trade services described on this website. In privacy terms the company acts as the controller of that information. The company is registered in China and its business address is No. 226 Group 2, Dakeng Village, Dafan Town, Tongshan County, Xianning, Hubei 437000, China (CN).
The developer operation known as ShuaiChao Trade maintains the technical side of this website on behalf of the company, including the contact form and the email routing that delivers your message to our sales inbox. When you send an enquiry through this website, the company remains responsible for how your information is used once it arrives.
A single point of contact handles privacy questions, requests and complaints. You can reach that point of contact by writing to sales@shuaichaotrade.mom or by calling +17406932399 during business hours. Please include enough detail for us to identify the information you are asking about, so that we can respond promptly and accurately.
3. Information We Collect
The information we collect depends on how you interact with us. When you send an enquiry we typically receive your name, your email address, your company name, your telephone number if you choose to provide it, the country from which you write, and the content of your message. When you place an order we also receive the billing name, the delivery address, the shipping marks that identify your cartons, and any product specifications, drawings or photographs that you choose to share.
When you work with us as a supplier we collect business contact details for the people who handle quotations, production scheduling, quality and accounts. Those details include names, job titles, work email addresses, work telephone numbers and the name of the legal entity you represent. When you work with us as a logistics or inspection partner we collect the contact details and authorisation records needed to coordinate pickup, documentation and site access.
When you browse this website our hosting infrastructure records limited technical information such as the page requested, the date and time of the request, the browser type, and the approximate region from which the request came. This technical information is used to keep the site available and secure, and it is not used to build a profile of you as an individual.
4. How We Obtain Information
Most of the personal information we hold comes directly from you. You provide it when you complete the contact form, when you send us an email, when you speak with us by telephone, when you sign or return a purchase order, or when you exchange documents during the performance of a contract. In each of those cases we know what we have received because you chose to give it to us.
We also receive some information from business partners who are involved in the same transaction. A freight forwarder may tell us the name of your nominated warehouse contact. A customs broker may confirm the identity of the person authorised to sign on your behalf. A supplier may pass on the name of your quality representative so that an inspection can be scheduled. We ask those partners to share only the details that the transaction actually requires.
In a few situations we obtain information from public registers or from the documentation that customs and port authorities require, such as the shipper and consignee details printed on a bill of lading. We limit this collection to what is necessary to move goods lawfully and to keep our records consistent.
5. Why We Use Information
We use personal information to answer enquiries and prepare quotations. When you ask for a price, we need your contact details to reply and your product details to research the market. We use personal information to open and manage an order, which includes placing the purchase order with a supplier, scheduling an inspection, arranging consolidation, and booking freight. Without the relevant names and contact details, those steps could not be completed on your behalf.
We use personal information to prepare export documentation, to lodge customs declarations, and to satisfy the reporting duties that border authorities place on traders. We use it to send shipment updates, to share inspection reports, and to answer questions about a delay, a rate change or a route change. We use it to handle claims after delivery, because resolving a fault requires evidence, correspondence and, in some cases, the identity of the people who inspected or loaded the goods.
We use personal information to keep accurate accounting, tax and shipping records, as commercial law requires. We use it to protect our website and our business against fraud, misuse and security threats. Finally, we use contact details to send occasional business updates where you have agreed to receive them, and you may withdraw that agreement at any time.
6. Our Legal Basis For Processing
Where the law requires us to name a legal basis, we process personal information on one or more of the following grounds. We process information because it is necessary to perform a contract with you or to take steps at your request before a contract is formed. This covers quotations, purchase orders, inspections, shipping instructions and the closing of a claim.
We process information because it is necessary to comply with a legal obligation. This covers customs declarations, tax records, accounting rules, sanctions screening and the retention duties that apply to international trade documents. We process information because we have a legitimate business interest in running our trade desk efficiently and securely, provided that those interests do not override your rights. This covers fraud prevention, network security, service improvement and general business correspondence.
Where none of the above applies, we process information because you have given your consent, and you may withdraw that consent at any time. Withdrawing consent does not affect processing that already took place, and it does not affect processing that rests on another lawful ground, such as a legal obligation that we must still meet.
8. Service Providers And Processors
Like most trading companies we rely on service providers. These include the company that hosts this website, the provider that handles our business email, the provider that stores our order files, and the accounting platform that records our invoices. We also rely on freight forwarders, haulage firms, warehouse operators, inspection agencies and translation services, each of which may see a limited amount of personal information while performing a specific task for us.
We choose providers with care and we ask them to process personal information only on our instructions and only for the purpose we have agreed. Where a provider acts as a processor, we keep a written agreement that sets out the scope of the work, the security expectations, the rules on using sub-processors, and the duty to help us answer requests from the people whose information we hold.
A provider that acts as an independent controller, such as a carrier that must file its own cargo security information, is responsible for its own compliance. Even in that case we share no more than the transaction requires, and we take reasonable steps to confirm that the provider handles the information lawfully.
9. International Transfers
International trade is international by nature. When a buyer is in Europe, a supplier is in Asia and a warehouse is at a port on another continent, personal information must move across borders for the order to be fulfilled. We transfer personal information to the countries in which our suppliers, carriers, brokers, inspectors and warehouses operate, and we transfer it to the country in which our own staff and systems are located.
Because those countries may have privacy laws that differ from the laws of your own country, we take additional steps to protect the information. We rely on contractual safeguards with our partners, we limit each transfer to the minimum needed for the transaction, and we require our partners to protect the information to a standard that is consistent with this policy.
Where a transfer is subject to a specific legal mechanism, such as standard contractual clauses or an adequacy finding, we use that mechanism and we keep a record of it. If you would like to know which safeguards apply to a particular transfer, you may write to us and we will explain what we have put in place.
10. How Long We Keep Information
We keep personal information only for as long as we need it. Enquiries that do not lead to an order are normally kept for a short period so that we can follow up, and are then removed. Order records, shipping documents, inspection reports and customs declarations are kept for the period that commercial, tax and customs law requires, which is often several years after the shipment has been delivered.
Supplier and partner contact details are kept while the business relationship is active and for a reasonable period afterwards, so that we can settle outstanding matters and meet our record keeping duties. Website technical logs are kept for a short period and are then deleted or aggregated, unless they are needed to investigate a security incident.
When a retention period ends we delete the information or make it anonymous. If deletion is not immediately possible because information is held in a backup system, we protect it from further use and delete it when the backup cycle completes. We do not keep personal information indefinitely merely because storage is inexpensive.
11. How We Protect Information
We protect personal information with a combination of technical measures and everyday working discipline. Our website is served over an encrypted connection. Our business email accounts are protected by strong passwords and, where the provider offers it, by two factor authentication. Our order files are stored in access controlled systems, and access is granted only to the staff and partners who need it for a specific task.
Our staff receive guidance on handling personal information, on recognising fraudulent requests, and on reporting a suspected incident. We keep our software and our hosting environment up to date. We review the list of people who can reach our systems and we remove access promptly when a role changes or a relationship ends.
No method of transmission or storage is perfectly secure, and no company can promise absolute protection. What we can promise is that we take reasonable and appropriate steps, that we monitor our systems, and that if a breach affects your information we will act promptly to contain it, to assess the risk, and to notify you and the relevant authorities where the law requires notification.
13. Marketing And Newsletters
We send business updates rarely, and only to people who have asked to receive them. Those updates may describe a new service, a change to a shipping route, a seasonal note about port congestion, or a general message about the trade desk. They do not contain third party advertising, and we do not sell space in them to anyone else.
Every marketing message includes a way to stop receiving further messages. You can use that method, or you can write to sales@shuaichaotrade.mom and ask to be removed. When you opt out we keep a minimal record that you have done so, because we must be able to honour your choice and to prove that we have honoured it.
Transactional messages are different from marketing messages. A quotation, an order confirmation, an inspection report, a shipping notice or a claim update is part of the service you have asked us to perform, and we may continue to send such messages while a contract or an open matter requires it.
14. Your Privacy Rights
Depending on the law that applies to you, you may have the right to ask whether we hold personal information about you, to receive a copy of that information, and to be told how it is used. You may have the right to ask us to correct information that is inaccurate or incomplete, and to ask us to delete information that we no longer need for a lawful purpose.
You may have the right to ask us to restrict how we use your information while a question is being resolved, and to object to processing that rests on our legitimate interests. You may have the right to receive the information you gave us in a structured, commonly used format, and to ask us to send it to another provider where that is technically possible. Where we rely on consent, you may withdraw it at any time.
To exercise a right, write to sales@shuaichaotrade.mom and describe what you would like us to do. We will respond within the period that the applicable law allows. We may ask you to confirm your identity so that we do not release information to the wrong person. If we cannot meet a request in full, we will explain why and describe any remedy that is available to you, including the right to complain to a supervisory authority.
15. Privacy For Children
This website and our trade services are intended for businesses and for adults acting in a professional capacity. We do not knowingly collect personal information from children, and we do not direct our services to them. If you believe that a child has sent personal information to us, please write to us so that we can remove it promptly.
Where a person under the age required by local law wishes to interact with us, that interaction should be handled by a parent, a guardian or an authorised adult representative of the business concern. If we learn that we have collected information from a child without the required consent, we will delete the information unless a legal obligation requires us to keep it.
16. Third Party Websites
This website may link to the sites of carriers, inspection agencies, trade bodies or government portals, so that buyers can check a schedule or read an official notice. Once you follow such a link you are on a site that we do not control. Its privacy notice, its security practices and its content are the responsibility of the organisation that publishes it.
A link from our site does not mean that we endorse everything on the destination site, and it does not mean that the destination site follows our standards. We encourage you to read the privacy notice of any external site before you provide personal information to it.
17. Changes To This Policy
We review this policy from time to time and we update it when our practices, our services or the law change. When we make a material change we update the date shown at the top of the page and, where the change is significant, we take reasonable steps to bring it to the attention of people who have an active relationship with us.
The version published on this page is the version that applies at the time you read it. We keep earlier versions in our records so that we can show how the policy has developed. If you continue to use this website or to work with our trade desk after a change takes effect, you accept the updated policy as it applies to the information we hold.
18. How To Contact Us
Tongshan Shuaichao Trading Co., Ltd. welcomes questions about this policy and about the way we handle personal information. You can write to us by email at sales@shuaichaotrade.mom, or call us at +17406932399 during business hours. Our postal address is No. 226 Group 2, Dakeng Village, Dafan Town, Tongshan County, Xianning, Hubei 437000, China (CN).
When you contact us about privacy, please tell us your name, your company, the nature of your relationship with us, and the outcome you are seeking. That information helps us route your message to the right person and reply without delay. If you are not satisfied with our response, you may raise the matter with the competent data protection authority in your country, and we will cooperate with any lawful review that follows.
Tongshan Shuaichao Trading Co., Ltd. keeps every order marked, inspected and loaded clean, and applies the same standard of care to the personal information that supports that work.